At IR Formulations, we are committed to providing you with fast and reliable delivery of your orders. Please review the following information to understand our delivery policies and the available options.

1. Processing Time

Once you place an order, it will typically be processed within 1–2 business days. Orders are only processed on weekdays, Monday through Friday, excluding holidays. You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Methods and Costs

We offer a variety of shipping options to accommodate your needs. Shipping costs are calculated at checkout based on your shipping address and the delivery method you select.

• Standard Shipping: Estimated delivery time of 5-7 business days.
• Expedited Shipping: Estimated delivery time of 2-3 business days.
• Express Shipping: Estimated delivery time of 1-2 business days.

Shipping costs will be displayed at checkout. Please note that delivery times are estimates and may vary depending on your location, the time of year, or other unforeseen circumstances.

3. Shipping Locations

We currently offer shipping to United States. If you’re located outside of these areas, please contact us for more information about international shipping.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery directly through the shipping carrier’s website.

5. Missing or Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, such as weather conditions or carrier delays. If your order is delayed or if you have concerns about your delivery, please contact our customer support team, and we will do our best to assist you.

If your order is marked as delivered but you have not received it, please check with your neighbors or your local postal service. If the issue persists, contact us, and we will work with you to resolve it.

6. Delivery Issues

Please ensure that the delivery address you provide at checkout is correct and complete. We are not responsible for delays or delivery issues due to incorrect or incomplete address information. If you need to update your shipping address after placing an order, please contact us as soon as possible.

7. Customs & Import Duties (For International Orders)

For international orders, customs duties or taxes may apply, depending on your country’s regulations. IR Formulations is not responsible for any customs fees or import duties that may arise. Please check with your local customs office for more information before placing an international order.

8. Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and, if necessary, offer a replacement or refund in accordance with our Return and Refund Policy.

9. Changes to Delivery Information

We reserve the right to update our delivery policies from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.