At IR Formulations, we are committed to providing excellent customer service and ensuring that you have a seamless experience while shopping with us. If you have any questions or concerns, we are here to help!
1. Contact Us
Our customer support team is available to assist you with any inquiries or issues. You can reach us through the following methods:
- Email: cs@irformulations.com
- Business Hours: Monday to Friday, EST, 7:00 AM – 12:00 PM
2. Frequently Asked Questions (FAQ)
Before contacting us, you may want to check our FAQ section for answers to common questions about orders, shipping, returns, and more.
a) How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to check the status of your delivery directly with the carrier.
b) How do I return or exchange an item?
Please refer to our [Return & Refund Policy] for detailed instructions on how to return or exchange an item. You can also contact our customer service team for assistance.
c) Can I change or cancel my order?
If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed and shipped, we may not be able to make changes.
d) Do you offer international shipping?
Yes! We currently offer shipping to [List of countries or regions you ship to]. For more details, please refer to our [Delivery Information] page.
e) What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. All payments are processed securely.
3. Order Issues or Concerns
If you experience any issues with your order, such as receiving damaged or incorrect items, please contact us immediately. We will work with you to resolve the issue as quickly as possible. Please have your order number ready when reaching out.
4. Product Inquiries
If you have any questions about a product, including ingredients, usage, or availability, our customer service team is happy to assist you. Feel free to reach out via email or phone, and we’ll get back to you with the information you need.
5. Feedback & Suggestions
We value your feedback! If you have any suggestions on how we can improve our products or services, please don’t hesitate to reach out. We are always striving to enhance your shopping experience.
6. Business Hours & Response Time
Our team typically responds to inquiries within 1-2 business days. Please note that response times may be slightly longer during busy periods such as holidays or sales events. We appreciate your patience and will get back to you as quickly as possible.
7. Social Media
You can also stay connected with us through our social media platforms for updates, promotions, and more:
- Facebook: www.facebook.com/irformulations/
- Instagram: www.instagram.com/irformulations/
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